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Privacy & Cookies Policy

Duggal Properties & Investments Ltd

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Website: duggalinvestments.com
Last updated: May 2026

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This Privacy & Cookies Policy explains how Duggal Properties & Investments Ltd collects, uses and protects personal information when someone visits our website, contacts us, or deals with our business.

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Duggal Properties & Investments Ltd is an online marketplace reseller. We purchase branded goods from distributors, wholesalers, suppliers and/or brands directly, and resell those goods through third-party online marketplaces.

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This website is here to provide information about our business and to allow suppliers, distributors, brands, marketplaces, service providers and other business contacts to contact us. We do not currently sell products directly through this website, display product pages, or operate an online checkout through this website.

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Unless clearly stated otherwise, Duggal Properties & Investments Ltd does not own the brands it sells and is not affiliated with, endorsed by, sponsored by, or officially connected with any third-party brand owners.

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1. Who we are

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This is the privacy notice of:

Duggal Properties & Investments Ltd
Company number: 12483491
Registered office: The Grainger Suite, Dobson House, Regent Centre, Gosforth, Newcastle Upon Tyne, United Kingdom, NE3 3PF
Website: duggalinvestments.com
Email: contactus@duggalinvestments.com
Telephone: 0191 300 4454

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For the purposes of UK data protection law, Duggal Properties & Investments Ltd is the data controller for personal information we collect and use directly.

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Where we trade through third-party online marketplaces, those marketplaces may also collect and use personal information under their own privacy policies. This policy only explains how Duggal Properties & Investments Ltd uses personal information that we collect or receive.

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2. What personal information we collect

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We may collect and use personal information when you visit our website, complete a contact form, email us, call us, or otherwise deal with us.

This may include:

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  • your name;

  • email address;

  • telephone number;

  • role or job title;

  • business name;

  • business details;

  • business address or contact address;

  • reason for contacting us;

  • details included in your message or enquiry;

  • any other information you choose to provide through our contact form, by email, by telephone or through another communication channel.

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At present, our website does not process direct online purchases, payment card details or customer checkout information.

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We do not usually need to collect sensitive personal information, such as health information, religious beliefs, political opinions or similar special category data. Please do not provide this type of information unless it is necessary for your enquiry.

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3. How we collect personal information

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We may collect personal information in the following ways:

  • when you complete a contact form on our website;

  • when you email us;

  • when you call us;

  • when you communicate with us as a supplier, distributor, wholesaler, brand, professional adviser, marketplace, courier or other business contact;

  • when information is provided to us in connection with our marketplace reseller business;

  • from publicly available sources, such as Companies House, business websites, professional directories or marketplace records, where relevant to our business dealings.

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4. Why we use your personal information

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We may use personal information for the following purposes:

  • to respond to enquiries;

  • to verify and manage business contacts;

  • to discuss supplier, distributor, wholesale or brand-direct opportunities;

  • to assess potential trading relationships;

  • to manage our marketplace reseller operations;

  • to maintain accurate business records;

  • to manage complaints, disputes or product-related enquiries;

  • to comply with legal, tax, accounting or regulatory obligations;

  • to protect our business, website, systems and legal rights;

  • to communicate with professional advisers, suppliers, marketplaces, couriers or service providers where necessary.

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We do not use personal information collected through this website to sell products directly through the website, as the website does not currently operate as an e-commerce store.

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5. Our lawful basis for using personal information

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Under UK data protection law, we must have a lawful basis for using personal information. Depending on the circumstances, we may rely on the following lawful bases.

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Legitimate interests

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We may process personal information where it is necessary for our legitimate business interests. This may include responding to enquiries, managing business relationships, verifying supplier or marketplace information, keeping business records, protecting our business and operating our website.

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Contract

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We may process personal information where it is necessary to enter into or perform a contract with you or the organisation you represent. This may apply to suppliers, distributors, wholesalers, professional advisers, service providers or other business contacts.

Legal obligation

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We may process personal information where we are required to do so by law. This may include tax, accounting, regulatory, fraud prevention, consumer protection or legal reporting obligations.

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Consent

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Where we rely on consent, for example for certain optional communications or non-essential website cookies, you can withdraw your consent at any time.

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6. Brand names and third-party rights

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Duggal Properties & Investments Ltd may buy and sell genuine branded goods through third-party online marketplaces.

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Any third-party brand names, product names, logos, trademarks or intellectual property remain the property of their respective owners.

References to third-party brands are used only to identify the goods we trade in or to manage legitimate business communications.

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Unless expressly stated otherwise, Duggal Properties & Investments Ltd is not affiliated with, endorsed by, sponsored by, authorised by, or officially connected with any third-party brand owner.

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7. Who we share personal information with

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We may share personal information where necessary with:

  • suppliers, distributors, wholesalers and brand contacts;

  • third-party online marketplaces;

  • couriers, delivery partners and fulfilment providers, where relevant;

  • IT, email, hosting and website service providers;

  • accountants, bookkeepers and professional advisers;

  • insurers;

  • banks and payment providers, where relevant;

  • legal advisers;

  • HMRC, Companies House, regulators, law enforcement agencies or other public authorities where required by law.

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We do not sell personal information to third parties.

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Where we use third-party service providers, we expect them to handle personal information securely and only process it for the purposes for which it was provided.

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8. International transfers

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Some third-party platforms, marketplaces, cloud systems, email providers or service providers may process personal information outside the United Kingdom.

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Where this happens, we will take reasonable steps to ensure that personal information is protected in accordance with applicable data protection law.

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9. How long we keep personal information

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We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

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As a general guide:

  • website contact form enquiries may be kept for up to 24 months, unless they become part of an ongoing business relationship;

  • supplier, distributor and business contact records may be kept for up to 6 years after the end of the business relationship;

  • accounting, tax and transaction-related records may be kept for up to 6 years;

  • complaint, dispute or legal records may be kept for up to 6 years, or longer where necessary in relation to legal claims or investigations.

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Where information is no longer required, we will delete it, anonymise it, or securely archive it.

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10. How we keep information secure

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We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

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These steps may include:

  • password-protected systems;

  • restricted access to business email and website enquiries;

  • secure website hosting;

  • device and account security measures;

  • use of reputable IT and cloud service providers;

  • limiting access to information to people who need it for business purposes;

  • keeping records only for as long as necessary.

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No website, email system or online platform can be guaranteed to be completely secure, but we take reasonable steps to protect the information we hold.

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11. Your rights

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Under UK data protection law, you may have the right to:

  • request access to personal information we hold about you;

  • ask us to correct inaccurate or incomplete personal information;

  • ask us to delete your personal information in certain circumstances;

  • ask us to restrict how we use your information;

  • object to certain types of processing;

  • request transfer of your personal information in certain circumstances;

  • withdraw consent where we rely on consent;

  • complain to the Information Commissioner’s Office.

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To exercise your rights, please contact us at:

contactus@duggalinvestments.com

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You can also contact us by telephone on:

0191 300 4454

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You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Website: www.ico.org.uk
Telephone: 0303 123 1113

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12. Cookies

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Cookies are small text files placed on your device when you visit a website. They help websites work properly and may also be used to remember preferences, improve performance or understand how a website is used.

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Our website is built using Wix. Wix may place certain cookies or similar technologies on the website to make the site work properly, keep it secure, remember preferences, support contact form functionality, and provide general website operation.

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Some cookies are necessary for the website to function. These may be used for security, page loading, form operation, remembering cookie preferences and other essential website features.

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We do not currently use Google Analytics, Meta/Facebook Pixel, Google Ads tracking, TikTok Pixel, remarketing cookies or behavioural advertising cookies.

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However, because our website is operated through Wix, some cookies or similar technologies may be set by Wix as part of the normal operation of the website. These may include essential cookies, security cookies, performance-related cookies or cookies connected to website functionality.

Where cookies are not strictly necessary, we will aim to ensure that users are given a suitable choice before those cookies are used.

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13. Managing cookies

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You can manage or block cookies through your internet browser settings. Please note that blocking some cookies may affect how the website works.

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If our website introduces optional analytics, marketing or tracking cookies in the future, we will update this policy and, where required, provide a suitable way for users to accept, reject or manage their preferences.

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14. External links

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Our website may contain links to third-party websites, marketplaces, supplier websites, courier websites, professional services or other external websites.

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We are not responsible for the privacy practices, content or security of external websites. You should read the privacy policy of any third-party website you visit.

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15. Changes to this policy

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We may update this Privacy & Cookies Policy from time to time to reflect changes in our website, business operations, legal obligations or the way we use personal information.

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The latest version will be published on this website.

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